Washington and Lee University
| Publication Type | Journal Article |
| W&L Author | Bower, Amanda B. |
| Authors | Bower,Amanda B.;Maxham III,James G. |
| Title | Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns |
| Year | 2012 |
| Journal | Journal of Marketing v.76 5 110-124 |
| Full Text |  |